Have questions or comments?
Please check out our FAQ’s below.
If you’re not finding what you’re looking for, please send an email to firstname.lastname@example.org and your questions will be addressed asap.
Q: My show was postponed due to the coronavirus. How do I get a refund?
A: Please understand that we are diligently working to find a new date for all postponed shows, and will let everyone know as soon as that has been finalized. Your tickets will be honored for the new date. If we are unable to find a new date, we will cancel the show and refund all purchases. Until then, we appreciate your patience as we work to find a solution.
Q: What is Bottom Lounge?
A: Bottom Lounge is a music hall, a restaurant, a place to watch the Blackhawks, get a ride to the game on our bus or stop on your way to and from the United Center. It’s also available for private parties and events.
Q: How old do I have to be to go to Bottom Lounge?
A: That depends on what your coming here for. Our shows have different age restrictions on them and those are always listed on each show on the website, so be sure to check the show you want to go to. The restaurant and the rooftop deck are 21 & over.
Q: The show I want to go to is 17 & Over and I am 16 and 9/10ths years old! Can I come anyway?
A: You’re a little old to be saying your age in fractions, friend. You can come if you bring a parent or legal guardian. Your parent or legal guardian. Not your older brother/sister/cousin, not your uncle not your friend’s uncle not your uncle’s friend, and not your friend that is an adult. The city has rules and those rules contain curfew laws that are not up to us, dig?
Q: How do I buy tickets?
A: There’s a link on each show page that says “tickets”, you can get them there. If you would rather talk to a human being on the phone, you can call TicketWeb at 1-866-777-8932. Our box office is currently closed.
Q: How do I get there?
A: Bottom Lounge is one and a half blocks east of the Ashland stop on the Green and Pink CTA lines, as well as the Ashland bus. If you’re driving or biking, we recommend checking Google.
Q: What about parking?
A: We have a small, but free lot adjacent to the club. Street parking in the area is fairly easy and there are no meters.Please keep in mind there are parking restrictions on any street in Chicago and you should always be sure to look for any signs explaining those near your car. We’ve also recently partnered with ParqEx to reserve spots at their secure lot located just a few blocks away at 1514 W Lake Street Chicago IL 60607. Use promo code BOTTOMLOUNGE for $5 off. Details at goo.gl/8ftPdp.
Q: Do you have a dress code?
A: We need you to have clothes on most of your body, including shoes. Other than that, we don’t really care what you are wearing.
Q: Can I bring my camera?
A: Generally speaking, any camera other than the camera on your phone requires media credentials. If you want to shoot professionally or cover an event for a publication, you will need to get permission from the artist’s management to get a media pass.
Q: Can I bring my backpack?
A: Backpacks are allowed in the venue, yes. However, it will be inspected by security upon your arrival. Prohibited items include: drugs, alcohol, food & drink, weapons and anything else that would impede on others ability to enjoy the show. Additionally, we will not be able to check your bag in our coat check, so be prepared to lug them around with you all night.
Q: Do you allow flowtoys?
A: We do not allow hula hoops, poi, wands or staffs. Hydration packs are also not allowed. Gloves and goggles are fine.
Q: Do you have a coat check?
A: We do! It is open seasonally (give us a call to double check) at $3 per item, cash only. No bags or purses, though, so please plan accordingly.
Q: The show is sold out, how do I get tickets?
A: Build a time machine? KIDDING! If a show is sold out, we don’t have any more tickets to sell you, plain and simple. We’d love to sell you some more but we can’t because we are out, that’s why we are telling you it is sold out. We STRONGLY DISCOURAGE purchasing tickets from a “third party” (scalpers/StubHub) because if there is a problem, (and there frequently are) with your ticket being fake, we cannot help you. So, if you think spending way too much money on a ticket that might be fake is worth the risk, don’t ask us to fix it. We warned you.
Q: I want to book my band there how do I do that?
A: You can submit links to email@example.com The booking department does not accept unsolicited calls, email only.
Q: I want to throw a party at Bottom Lounge, how can I do that?
A: Great! We love hosting events and parties. You want to talk to our Event Manager, Natalie Meletsis (firstname.lastname@example.org).